Privacy notice

Who to contact

Luxe Dry is responsible for the personal information collected through this website. For privacy questions or requests, email contactus@luxedry.co.uk.

What we collect and why

• Enquiries: your name, email, chosen topic and message so we can respond. We use this for our legitimate interest in answering questions and running the business, or to take steps you request before a purchase.
• Launch emails: your email address and your consent choice. We use consent to send the launch and product emails you ask for. Joining is optional and separate from contacting us.
• Website operation: our hosting service may process connection information such as IP addresses, browser details and request logs to deliver and protect the website.

Please do not include payment details or sensitive personal information in an enquiry. Checkout is not open and this website does not currently collect payment information.

Your choice about emails

You can stop marketing emails at any time. Email contactus@luxedry.co.uk with “Unsubscribe”, or use the unsubscribe option in an email when available. Withdrawing consent does not affect earlier lawful use. Sending an enquiry does not subscribe you to marketing.

Who handles information

Netlify hosts the website and processes form submissions for us. Our business email service is used to receive and reply to correspondence. Information may also be disclosed where required by law. We do not sell contact or subscriber information.

Processing outside the UK

Netlify and email service providers may process information outside the UK. Applicable provider data-processing terms set out the safeguards for those transfers. You can contact us for information about the arrangements that apply to your data. Read Netlify’s privacy information.

How long we keep information

We retain enquiry information while dealing with your request and for as long as reasonably needed for related follow-up, records or legal obligations. Launch-list information is kept while your consent remains active and the list serves its stated purpose. If you unsubscribe, we stop marketing and may retain a minimal suppression record to respect your choice. Retention is assessed by purpose, ongoing need and any applicable obligations.

Browser storage

The website uses local storage on your device to remember items you add to the bag. You can clear this using your browser’s site-data settings. This build does not include Google Analytics, advertising pixels or Microsoft Clarity. Hosting and security features may process technical information to operate the site.

Your rights

Depending on the circumstances, you can ask for access, correction, erasure, restriction or portability of your information. You can object to processing based on legitimate interests and withdraw marketing consent. Contact contactus@luxedry.co.uk to exercise these rights. We may need to verify your identity.

You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Providing information

Using these forms is voluntary. We need an email address to reply or send requested updates. We do not use these forms to make solely automated decisions with legal or similarly significant effects.

Changes

We will update this notice when the way we use information changes, including when ordering or additional services are introduced.